Goal:

Maintain close relationships with our client's buyer to strategically position GuilfordPare in enabling our clients to control workers' compensation cost and improve productivity.

Job Description:

40% of Time - Leads the Management Action Plan (MAP) procedure and participates in gathering information from clients to complete the MAP document. Creates initial drafts of presentations for all clients, including but not limited to, the MAP and client reports required by contract.

30% of Time - Manages all communication to and from clients. Obtains a thorough knowledge of the client’s business through data analysis and assists in establishing goals and quantifiable outcomes. Reviews and communicates results from client management reports internally and externally. Identifies and communicates trends needing to be addressed in order to achieve mutual goals internally and externally.

20% of Time - Develops the strategic case management strategy for the client’s entire book of business. Develops internal operational strategies based on customer needs. Revises monthly or quarterly to achieve specific outcomes. Provides meaningful teaching and coaching on a regular basis to develop Level IV Injury Manager in the GuilfordPare methodology on specific cases and on lessons learned from closed or successfully contained cases.

10% of Time - Instructs all team members in the GuilfordPare methodology and manages its consistent application to new and existing clients in order to achieve client goals.